Reddit Isn’t an Ad Channel. It’s a Trust Channel.

Why brands like Sephora, Adidas, and Rent the Runway are rethinking where product discovery begins—and who controls the conversation.

At Shoptalk 2025, Reddit’s Anna Haffner, Industry Director for US Retail and Beauty, made one thing clear: customers aren’t just discovering products on Reddit—they’re validating them there. In a landscape saturated by polished influencer content and AI-generated reviews, Reddit has quietly become the go-to space for unfiltered, peer-led decision-making.

This shift isn’t subtle. Reddit was the sixth most-searched term on Google last year, driven by people actively appending “Reddit” to brand and product queries to cut through the noise. The behavior reflects a broader trend: shoppers want truth, not traffic. And they’re increasingly finding it in Reddit’s communities.

Product Discovery Has Changed—And Retailers Are Paying Attention

Haffner sees Reddit as a space where buyers explore nuance. In the beauty category, users often search for product “dupes” or weigh in on whether viral TikTok items are worth the hype—often with more technical expertise than brands themselves. Unlike other platforms, Reddit threads surface conflicting views, experience-based insights, and detailed feedback that’s hard to stage or script.

This makes it fertile ground not just for consumers, but for retailers looking to understand sentiment, positioning, and performance beyond ad dashboards. It’s less about controlling the message—and more about participating in the reality of how people talk.

AI Built on Real Conversations

Reddit’s new Reddit Answers product gives retailers another tool: AI-powered synthesis of community dialogue. Instead of scraping external data or generating summaries from generic language models, Reddit Answers surfaces real human perspectives—structured for natural language interpretation.

For one beauty advertiser, Haffner noted, the tool unlocked unexpected insights into how users discussed product tone and texture—something difficult to extract from traditional research or reviews. The result was both faster and more nuanced market feedback.

From Beauty to Performance Wear

Reddit’s retail traction is also expanding beyond beauty. Brands like Nike, Adidas, and Dick’s Sporting Goods are tapping into the platform to support product education and technical storytelling. Meanwhile, Rent the Runway’s founder hosted her own AMA to engage directly with users—a strategy that blended community-building with open customer research.

Reddit Pro, the platform’s self-serve advertising suite, is now helping smaller brands adopt the same tactics—with AI tools, content benchmarking, and AMA templates designed to lower the barrier to entry.

What Reddit Signals for Retailers

🧠 Search is no longer just transactional—it’s reputation-driven
💬 Real conversation is outperforming polished promotion
🛍️ Brands that show up to listen earn more than just impressions
📊 AI tools built on human data offer a new kind of qualitative edge
🔁 Community-native formats like AMAs are reshaping brand engagement

For retailers navigating a crowded media mix, Reddit may not be the loudest channel—but increasingly, it’s the one where purchase decisions are made before a single click happens.

Disclaimer: The above podcast episode was generated using AI based on an interview transcript. While the content remains true to the original conversation, the voices, tone, and delivery were synthesized and do not represent actual recordings of the speakers. This AI-generated format is intended to enhance accessibility and provide an alternative way to engage with the discussion.

Independently Created. Not affiliated with Shoptalk.

ClickZ is a Contentive publication in the Events division